If all fails on the baby-front, I hope to apply to medical school and attempt to become an RE. If life takes me in this direction, I do not want to forget what it was like to be a patient. So, I am making this list of things I will or will not do if I were the RE.
I'd appreciate it if you could contribute your ideas as well. Please!
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Sensitivity and Delivering Bad News
I will instruct my staff to not bring up Donor Egg with patients unless the patient does. Any suggestions that the patient might want to investigate donor egg will be made by me.
I will have a policy requesting that children not be in the waiting room unless the parent truly has no other recourse. I will request that parents with children keep a low profile. If I can, I might even have a separate waiting room.
I will not have photos of babies all over the office or in all my marketing literature.
I will not walk out on a crying woman without trying to comfort her first.
I will have my nurses call my patients promptly with blood test results. I will instruct my nurses to READ the chart before calling so they know whether a negative beta is a bad thing, or a good thing (recovering from a miscarriage), so that they don't congratulate someone who is miscarrying.
I won't have parenting or pregnancy magazines in the waiting room. In addition to the usual women's mags and celebrity news, I'll also have some news magazines and other periodicals that appeal to men.
High FSH / Poor Response
I will be "High FSH" friendly. I will accept all women that want to try IVF under age 48, even if it negatively impacts my success statistics, but make sure they are fully aware of the realistic chances of success.
If the patient only produces a few follicles during a cycle, I will leave the ultimate decision on whether to cancel the cycle up to her and her husband. I will make sure they understand the costs and risks, but will proceed if they still wish.
Be Organized & Communicate Early and Often
I will provide a detailed schedule to each patient with deadlines for everything.
I will give patients printed copies of their lab results that they may keep for their own records.
My information packet will contain names, phone numbers, and web addresses of all specialty fertility pharmacies with whom patients have had good experiences.
I will clearly publish my recommended policies regarding required sperm quality to avoid ICSI, number of embryos needed for PGD, maximum number of embryos transferred, maternal age cut-offs, etc...
I will maintain an informative website with PDF copies of all forms, policies, etc. I will provide references to detailed, technical information on fertility, like Advanced Fertility Center of Chicago.
I will provide FAQs, in print and on my website, for patients. "How do I find an egg donor?", "How do I find a sperm donor?", "How do I cycle if I live remotely?"
I will let patients send me and nurses questions over email. It will probably reduce the burden of manning the phones in the long run and will allow patients greater privacy.
Holistic Approach
I will work with a psychologist to provide mind/body workshops and run support groups.
I will work with acupuncturists and allow them to give treatments in my office immediately before or after procedures.
Patient Safety & Comfort
I will do follow-up Betas on patients with a history of ectopic pregnancy until there is a ultrasound of an intrauterine pregnancy or a Beta HCG of <1.
I will acknowledge and engage the patient's partner. I will actively involve him/her in all in-office discussions. I will remember that he/she is in the room and will address him/her by name.
I will provide a "specimen collection room" that is clean, comfortable, sound-proofed, and has a locking door. We'll rotate some new magazines/DVDs in each month or two.
Medical Research
I will keep up on the latest medical research and let it influence my recommended protocols.
Financial & Insurance Coverage
I will provide a detailed list of all expected charges per cycle, when the couple signs up. I will proactively tell them about any changes in price.
I will strive to be an "in-network" doctor for several insurance plans.
I will hire an insurance coordinator who is willing and able to followup on claims with both secondary and primary insurance.
I will provide one itemized bill for all services a patient receives per cycle.